Refund Policy

PYD Store sells digital products that are delivered immediately. Refund requests are handled fairly while protecting downloadable software from misuse.

Eligible cases

• Duplicate payment for the same product.
• A verified technical defect that prevents the product from functioning and cannot be resolved by support.
• An unauthorized payment confirmed after review.
• Any refund required by applicable consumer law.

Normally not refundable

Change of mind, failure to review requirements, incompatibility caused by an unsupported environment, or requests after substantial use, download, activation or source access are normally not refundable.

Subscriptions

You may cancel future renewal through the Paddle customer portal. Cancellation stops future billing but does not automatically refund the current billing period. Refunds approved by Paddle are returned to the original payment method.

Request window

Submit requests promptly through the support center with the order number and a clear explanation. Paddle may review or approve refunds as Merchant of Record.